An Ahmedabad computer hardware trader lost ₹95,000 after a person posing as customer support allegedly persuaded him to download a malicious APK file while he was seeking help with a Rapido delivery complaint, according to a report by Gujarat Samachar. The trader later approached the 1930 cyber helpline and filed a complaint at Isanpur police station.
The complainant, identified as 50-year-old Dhaval Bachubhai Shah, lives near Sunil Society in the Isanpur area and runs Mit Computer Services, a hardware and networking business on Ashram Road. The incident followed a delivery problem involving a printer that Shah had booked through Rapido.
According to the reported complaint, Shah booked a trip on the afternoon of 7 October 2026 to send a printer from Vastrapur to Stavy Hospital at Ellisbridge. The delivery worker allegedly left without handing over the printer, and the order was not completed. Shah then searched online for a Rapido customer-care number to report the issue and called the number displayed in the search results.
The person who answered allegedly presented himself as a customer-support representative and sent Shah a file named “Customer Support.apk”. He was reportedly asked to download the file, keep the phone switched on and share his screen. The caller then guided him through a process involving a payment of ₹1 using Google Pay.
Soon after the process was completed, Shah’s mobile phone was allegedly compromised. A sum of ₹95,000 was transferred from his Axis Bank account in Maninagar to an account with Bank of Maharashtra, the report said. Shah told police that he had not shared an OTP before the money was transferred.
After noticing the unauthorised transaction, Shah immediately contacted the national cybercrime helpline on 1930. He subsequently filed a complaint at Isanpur police station, following which police registered a case and began an investigation. The reported sequence has drawn attention to a fraud method in which criminals allegedly exploit users searching for customer-care contacts and then use APK files and screen-sharing instructions to gain access to devices or transactions.
The police investigation will determine how the number appeared in search results, how the APK file was used and where the transferred money went. The complaint also places the incident within a broader operational challenge for digital-service users: distinguishing an official support channel from a fraudulent listing before sharing access to a phone or initiating a payment.
